Communicating at Work

Using real-life examples, the authors offer guidelines for developing good questioning, listening, and feedback techniques and explain how to write effective memos and reports, make memorable presentations, and lead productive meetings. Also covers "reading a room", body language, and more. Line drawings. Contents Introduction Part I: Interpersonal Communication 1. Future Perfect Communication 2. Personal Communication Styles 3. The Four Styles 4. Communicating with the Four Styles Part II: Verbal Communication 5. Active Listening 6. The Art of Asking Questions 7. Making Sure with Feedback 8. Conflict Resolution Part III: Nonverbal Communication 9. Projecting a Powerful Image 10. The Power of Nonverbal Communication 11. It's How You Say It 12. Communicating Through Spatial Arrangements 13. How Your Use of Time Talks Part IV: Group Communication 14. Presentation Power 15. Meeting Magic 16. Conducting Powerful Meetings Part V: Written Communication 17. Putting Yourself Ahead of the Pack 18. It's a Matter of Style Wrap Up: Putting It All Together Bibliography Index